How to Contact InstantCloudMining ? - Help Articles

Updated: Mar 12

The fastest and simplest way to resolve your issue is to write to us directly using the chat function in your account. As a responsible company we have set up several means of contact at your disposal more or less fast and more or less instructive.

WhatsApp Live Chat

The application is already installed on most phones, making it one of the simplest mode of communication. See WhatsApp


How to start a chat with WhatsApp:

  1. Click on the contact link: https://wa.me/qr/E7AY4FHKPFMLA1

  2. Send us a message

  3. You will receive a response within 1 hour.


Who will answer you?

An agent from the support team. He will be at your complete disposal when initiating the chat. In case of advanced problems he will have to transfer the file to a team specialty. For example if you have a problem with a withdrawal specifically, he will first do his best to fix the problem. If the issue persists then he will transfer a specific record of your problem to the Withdrawals and Transfers Specialist.


Perks

  • Availability: 24/7

  • Voice call: No

  • Text Messages: Yes

  • Response time: Within an hour

  • Direct Administrators access (what is that?): No

Telegram Live Chat

Telegram is the crypto world's go-to messaging app. You will find our Telegram group there where we post continuous updates, special offers and more. See Telegram


How to start a chat with Telegram:

  1. Click on the invitation link: Telegram Link

  2. Click on the support number in the pinned message

  3. Start a chat

  4. You will receive a response within 1 hour.


Who will answer you?

An agent from the help staff, similar to WhatsApp. The distinction is that they are immediate employees of our team. As a result, they have access to all of the details associated with your account. If you're having technical difficulties, it's best to contact us via Telegram or phone.



Perks

  • Availability: 24/7

  • Voice call: No

  • Text Messages: Yes

  • Response time: Within an hour

  • Direct Administrators access (what is that?): No

Phone Number

The most human and effective way to get help is to call us. If you have any restrictions or security concerns it is best to call us directly.


How to contact us by call or text:

  1. Call or text us at +1 (415) 539-2798

  2. Leave a voicemail if the phone is busy

  3. We will call you back when available.


Who will answer you?

An agent from the help staff, similar to WhatsApp. The distinction is that they are immediate employees of our team. As a result, they have access to all of the details associated with your account. If you're having technical difficulties, it's best to contact us via Telegram or phone.


Perks

  • Availability: Monday to Friday from 8am to 6pm (PST Time)

  • Voice call: Yes

  • Text Messages: Yes

  • Response time: On appointment if busy (If there is no one on the other end of the line, we will take your call directly)

  • Direct Administrators access (what is that?): Yes

Create A Ticket

This is the classic way to contact the company through their website. A little slow, but still efficient. This means of contact is perfectly useful for people who wish to make a professional partnership or for their Rewards.


How to create a ticket through the website:

  1. Visit the Contact web page

  2. Complete the form and ReCaptcha

  3. Wait at least 24 hours to get a response by email


Who will answer you?

Unlike all other contact way, you will be in contact with the team directly.



Perks

  • Availability: 24/7

  • Voice call: Yes

  • Text Messages: Yes

  • Response time: 24 Hours

  • Direct Administrators access (what is that?): Yes

Glossary

  • Direct Administrator Access: That is to say, the person can access the user database of our website. Only verified people have access to it. None of your personal information is displayed, not even your address if you want to add it.



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